Return and Refund Policy

Return & Refund Policy – DHIVEEN NATURAL

1. Return Eligibility
Customers may request a return or replacement if the product is received damaged, defective, incorrect, or significantly different from the product ordered, subject to verification.

2. Non-Returnable Products
For hygiene and safety reasons, certain personal-care, cosmetic, hygiene, and opened/used products may not be eligible for return or replacement. The return eligibility of each product may be mentioned on its product page.

3. Reporting an Issue
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Order number
• Clear photographs of the product
• Photographs of the outer packaging
• A short description of the issue

4. Product Condition
Approved returns must generally be unused, unopened, and in their original packaging, unless the product itself was received damaged or defective.

5. Verification
All return or replacement requests are subject to verification. DHIVEEN NATURAL reserves the right to reject requests that do not meet the applicable return conditions.

6. Replacement
Where applicable, we may provide a replacement product subject to product availability.

7. Refunds
If a refund is approved, it will be processed through the applicable payment method or payment gateway, subject to its processing timelines.

8. Shipping Charges
Shipping charges may not be refundable unless the return is due to an incorrect, damaged, or defective product supplied by DHIVEEN NATURAL.

9. Change of Mind
Returns due solely to change of mind, personal preference, or incorrect product selection by the customer may not be accepted, particularly for opened or hygiene-sensitive products.

10. Contact Us
For return or refund assistance, please contact DHIVEEN NATURAL through the contact details provided on our website.

By placing an order with DHIVEEN NATURAL, you acknowledge and agree to this Return & Refund Policy.